Course Content
Allocate resources to handle a crisis, identify crisis response and recovery activities to be implemented, document activities and implement return-to-normal procedures and communicate key messages to relevant stakeholders. (English Only)
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Allocate resources to manage response-handling in accordance with crisis management plans
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Identify crisis response and recovery activities for implementation in accordance with recovery strategies and business continuity strategies to ensure alignment of activities
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Document crisis response and recovery activities data in accordance with information format requirements to facilitate follow-up actions
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Implement 'return-to-normal' procedures in accordance with crisis management plans to ensure alignment of activities
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Communicate organisational crisis management key messages to relevant stakeholders to provide updates
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Review crisis management processes to identify areas for improvement
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcome
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Prepare the crisis management plan as part of business contingency planning
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Execute crisis response and recovery procedures as part of crisis management plan
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Assess crisis management procedures for improvement
Suitable for
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E-Commerce/Retail Manager, Assistant Manager, Supervisor, Team Lead in the daily retail or e-commerce activities of retail store.
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PMEs who have the relevant work experience from other service or information technology industries wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry focusing on e-commerce.
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PMEs and career switchers with supervisory or managerial experience, or individuals in information technology or other related industries or wanting to join the retail industry focusing on e-commerce
Course Fee
Category | Funding Source | Course Fees | SkillsFuture Funding | Total Nett Fee | GST (8%) | Total Fee Payable to SCCIOB |
|---|---|---|---|---|---|---|
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SkillsFuture Enhanced Training Support for SMEs
| $680.00 | $476.00 | $204.00 | $54.40 | $258.40 |
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SkillsFuture Mid-Career Enhanced Subsidy | $680.00 | $476.00 | $204.00 | $54.40 | $258.40 |
Singapore Citizens & Permanent Residents | SkillsFuture Funding (Baseline) | $680.00 | $340.00 | $340.00 | $54.40 | $394.40 |
Details
Details | In-Classroom Training | Synchronous e-learning |
|---|---|---|
TGS Code | TGS-2022011654
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Course Support Period | 23 Feb 2022 to 22 Feb 2024
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