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Is This Course for You?
Are you finding it difficult to resolve workplace conflicts? Do you shy away from tough conversations due to fear or uncertainty?
Whether it's conflicts in the workplace or at home, addressing these challenges head-on can feel overwhelming. But with the right strategies, you can turn difficult situations into opportunities for growth and better communication.
Let us guide you in mastering conflict resolution, so you can build healthier, more productive relationships both at work and in your personal life.
Course Outline
Learning Unit 1: Determine the signs, stages, and causes of conflicts involving individuals or groups of people
Learning Unit 2: Describe the conflicts, differences, and contention arising from social and cultural differences and within the legal and ethical considerations
Learning Unit 3: Define the team and individual roles and accountabilities for resolving conflicting issues.
Learning Unit 4: Implement organizational policies and procedures to address potential and current areas of conflict among team members
Learning Unit 5: Manage individual viewpoints in conflict resolution within the team
Learning Unit 6: Manage and resolve key issues within a conflict situation
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