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Delegates and Participants Management

Course Content

Manage policies and procedures for the management, registration and engagement of participants, including participants’ travel management. Develop procedures to manage participants.

  • Develop organisational procedures for participant’s travel schedule

  • Develop contingency plans for travel risks

  • Facilitate acquisition of optimal agreements with vendors and suppliers

  • Develop communications strategies for distribution of travel information

  • Review travel arrangements based on feedback from participants

  • Review proposed recommendations for future travel

  • Develop registration procedures

  • Develop contingency plans to manage high volume of registrations

  • Develop registration area safety and access procedures

  • Review registration processes based on feedback from participants


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcome

  1. Determine the key information required to optimise negotiations with vendors and suppliers

  2. Develop a standard operating procedure to support participants travel arrangements

  3. Travel Arrangement Contingency Planning

  4. Examine travel arrangement feedback and propose changes for future requirements

  5. Develop the registration process in line with the event requirements design and brief

  6. Evaluate the registration process and develop various contingencies to manage high volume of participants 

Suitable for

  • Event, Project, Event Operations Manager/Assistant Manager, Supervisor, Team Lead in organising events

  • Industry practitioners who have the relevant work experience from other related industry or sectors wanting to enhance their skills and knowledge pertaining to the BTMICE industry

  • Career switchers with managerial or leadership experience, or individuals in other related industry or sectors wanting to expand their job portfolio or are seeking national certification/qualification

Course Fee

Funding Source
Course Fees
SkillsFuture Funding
Total Nett Fee
GST (8%)
Total Fee Payable to SCCIOB
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
SkillsFuture Enhanced Training Support for SMEs
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above
SkillsFuture Mid-Career Enhanced Subsidy
Singapore Citizens & Permanent Residents
SkillsFuture Funding (Baseline)


In-Classroom Training
Synchronous e-learning
TGS Code
Course Support Period
01 Nov 2020 to 20 Sep 2024
27 May 2019 to 26 May 2025


On the Phone

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During the development of the profession, we will help you find an internship to consolidate the acquired skills and gain practical experience.

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