Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers
Review sales performance via key performance metrics
Facilitate further communication with customers identified as sales leads
Develop strong customer relationships
Develop competitor array for competitive analysis
Develop sales presentations and proposals clearly to outline solutions addressing customers’ needs and concerns
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with classroom/group discussions, case studies and presentations. The group discussions give participants the opportunities to share their experience while case studies & presentations help the practice and application of concepts and approaches learned through the course.
Conduct competitive analysis to build and manage strong customer relationships.
Develop sales strategies objectively with key performance metrics to secure identified sales leads through effective communication of business propositions.
Analyse factors that impact local sales plans to develop and present the sales solutions proposal that addresses customers’ needs and expectations
Business Development Manager, Sales and Marketing Manager, Vertical Sales Account Manager, Assistant Manager, Supervisor, Team Lead in the logistics or sales and customer service of a logistics organisation.
PMEs who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Logistics sector specialising in sales and customer service.
PMEs and career switchers with supervisory or managerial experience, or individuals in other related industries or wanting to join the logistics sector specialising in Sales and Customer Service
Applicants must be proficient with digital devices and apps to attend the e-Learning activity independently.
Total Nett Fee
Total Fee Payable to SCCIOB
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
SkillsFuture Enhanced Training Support for SMEs
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above
SkillsFuture Mid-Career Enhanced Subsidy
Singapore Citizens & Permanent Residents
SkillsFuture Funding (Baseline)
Logistics Solutions Sales
Course Support Period
14 Oct 2022 to 13 Oct 2024
27 Jan 2023 to 26 Jan 2025