Course Content
Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers
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Review sales performance via key performance metrics
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Facilitate further communication with customers identified as sales leads
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Develop strong customer relationships
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Develop competitor array for competitive analysis
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Develop sales presentations and proposals clearly to outline solutions addressing customers’ needs and concerns
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with classroom/group discussions, case studies and presentations. The group discussions give participants the opportunities to share their experience while case studies & presentations help the practice and application of concepts and approaches learned through the course.
Learning Outcome
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Conduct competitive analysis to build and manage strong customer relationships.
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Develop sales strategies objectively with key performance metrics to secure identified sales leads through effective communication of business propositions.
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Analyse factors that impact local sales plans to develop and present the sales solutions proposal that addresses customers’ needs and expectations
Suitable for
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Business Development Manager, Sales and Marketing Manager, Vertical Sales Account Manager, Assistant Manager, Supervisor, Team Lead in the logistics or sales and customer service of a logistics organisation.
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PMEs who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Logistics sector specialising in sales and customer service.
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PMEs and career switchers with supervisory or managerial experience, or individuals in other related industries or wanting to join the logistics sector specialising in Sales and Customer Service
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Applicants must be proficient with digital devices and apps to attend the e-Learning activity independently.
Course Fee
Category | Funding Source | Course Fees | SkillsFuture Funding | Total Nett Fee | GST (8%) | Total Fee Payable to SCCIOB |
|---|---|---|---|---|---|---|
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) | SkillsFuture Enhanced Training Support for SMEs | $820.00 | $574.00 | $246.00 | $65.60 | $311.60 |
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SkillsFuture Mid-Career Enhanced Subsidy | $820.00 | $574.00 | $246.00 | $65.60 | $311.60 |
Singapore Citizens & Permanent Residents | SkillsFuture Funding (Baseline) | $820.00 | $410.00 | $410.00 | $65.60 | $475.60 |
Details
Logistics Solutions Sales | In-Classroom Training | Synchronous e-learning |
|---|---|---|
TGS Code | TGS-2022016417 | TGS-2023018384 |
Course Support Period | 14 Oct 2022 to 13 Oct 2024 | 27 Jan 2023 to 26 Jan 2025 |
