top of page

Course Content

Identify customer needs, evaluate these needs and identify probable solutions so as to sell logistics solutions and services to solve the needs of customers 

  • Review sales performance via key performance metrics

  • Facilitate further communication with customers identified as sales leads

  • Develop strong customer relationships

  • Develop competitor array for competitive analysis

  • Develop sales presentations and proposals clearly to outline solutions addressing customers’ needs and concerns


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with classroom/group discussions, case studies and presentations. The group discussions give participants the opportunities to share their experience while case studies & presentations help the practice and application of concepts and approaches learned through the course.

Learning Outcome

  1. Conduct competitive analysis to build and manage strong customer relationships.

  2. Develop sales strategies objectively with key performance metrics to secure identified sales leads through effective communication of business propositions.

  3. Analyse factors that impact local sales plans to develop and present the sales solutions proposal that addresses customers’ needs and expectations

Suitable for

  • Business Development Manager, Sales and Marketing Manager, Vertical Sales Account Manager, Assistant Manager, Supervisor, Team Lead in the logistics or sales and customer service of a logistics organisation.

  • PMEs who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Logistics sector specialising in sales and customer service.

  • PMEs and career switchers with supervisory or managerial experience, or individuals in other related industries or wanting to join the logistics sector specialising in Sales and Customer Service

  • Applicants must be proficient with digital devices and apps to attend the e-Learning activity independently. 

Course Fee

Funding Source
Course Fees
SkillsFuture Funding
Total Nett Fee
GST (8%)
Total Fee Payable to SCCIOB
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
SkillsFuture Enhanced Training Support for SMEs
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above
SkillsFuture Mid-Career Enhanced Subsidy
Singapore Citizens & Permanent Residents
SkillsFuture Funding (Baseline)


Logistics Solutions Sales
In-Classroom Training
Synchronous e-learning
TGS Code
Course Support Period
14 Oct 2022 to 13 Oct 2024
27 Jan 2023 to 26 Jan 2025


On the Phone

I like it. Let's start.

During the development of the profession, we will help you find an internship to consolidate the acquired skills and gain practical experience.

bottom of page