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Course Content

Identify root causes and underlying factors of problems or situations and deduce relevant linkages and patterns to identify key impact on systems and processes.

  • Identify the types of performance deficiency and examine the causes and their impact on organisation-related aspects

  • Identify the root causes of the problems with team members using appropriate group facilitation techniques

  • Deduce relevant linkages and patterns to identify key implications on organisational systems and processes

  • Develop corrective action plans for any shortfalls identified in implemented solutions

  • Shortlist and evaluate the most viable ideas using appropriate problem-solving and decision-making techniques and tools

  • Determine a preferred solution using appropriate methods and draw up implementation plans to implement solutions

  • Evaluate the effectiveness of the implemented solution and implementation plans


Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.

Learning Outcome

  1. Identify shortfalls and root causes in weak performance seen in organisational systems and processes

  2. Deduce key implications of problems on organisation systems and processes where solutions determined are using appropriate methods with recommended tools and techniques.

  3. Evaluate the effectiveness of the implemented solutions and plans ideas with use of techniques

  4. Design action plans that will address shortfalls in implemented solutions.

Suitable for

  • Retail Manager, Store Manager / Assistant Manager, Supervisor, Team Lead in the daily business activities of retail store

  • Industry practitioners who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry.

  • Career switchers with managerial or leadership experience, or individuals in other related industries or wanting to join the retail industry

Course Fee

Funding Source
Course Fees
SkillsFuture Funding
Total Nett Fee
GST (8%)
Total Fee Payable to SCCIOB
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
SkillsFuture Enhanced Training Support for SMEs
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above
SkillsFuture Mid-Career Enhanced Subsidy
Singapore Citizens & Permanent Residents
SkillsFuture Funding (Baseline)


Synchronous e-learning
In-Classroom Training
TGS Code
Course Support Period
23 Jan 2020 to 22 Jan 2024


On the Phone

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During the development of the profession, we will help you find an internship to consolidate the acquired skills and gain practical experience.

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