Analyse customer data to establish and improve the level of service quality and customer satisfaction in the organisation, which includes implementing improvement plans to close gaps.
Analyse service quality and customer satisfaction results to determine the organisation's performance
Communicate findings and results to relevant stakeholders
Implement improvement plans to close service performance gaps
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Examine service data like service quality and customer satisfaction results to establish the organisation's performance
Communicate using appropriate methods findings and results to respective stakeholders
Develop and communicatie improvement plans to close service performance gaps
Retail Manager, Store Manager / Assistant Manager, Supervisor, Team Lead in the daily business activities of retail store
Industry practitioners who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry.
Career switchers with managerial or leadership experience, or individuals in other related industries or wanting to join the retail industry
Total Nett Fee
Total Fee Payable to SCCIOB
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents)
SkillsFuture Enhanced Training Support for SMEs
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above
SkillsFuture Mid-Career Enhanced Subsidy
Singapore Citizens & Permanent Residents
SkillsFuture Funding (Baseline)
Course Support Period
10 Oct 2020 to 20 Sep 2024
23 Jan 2020 to 22 Jan 2024