Course Content
Analyse customer data to establish and improve the level of service quality and customer satisfaction in the organisation, which includes implementing improvement plans to close gaps.
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Analyse service quality and customer satisfaction results to determine the organisation's performance
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Communicate findings and results to relevant stakeholders
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Implement improvement plans to close service performance gaps
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcome
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Examine service data like service quality and customer satisfaction results to establish the organisation's performance
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Communicate using appropriate methods findings and results to respective stakeholders
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Develop and communicatie improvement plans to close service performance gaps
Suitable for
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Retail Manager, Store Manager / Assistant Manager, Supervisor, Team Lead in the daily business activities of retail store
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Industry practitioners who have the relevant work experience from other service industries or sectors wanting to enhance their knowledge and skills, wanting to expand their job portfolio or are seeking national certification/qualification in the Retail industry.
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Career switchers with managerial or leadership experience, or individuals in other related industries or wanting to join the retail industry
Course Fee
Title | Funding Source | Course Fees | SkillsFuture Funding | Total Nett Fee | GST (8%) | Total Fee Payable to SCCIOB |
|---|---|---|---|---|---|---|
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) | SkillsFuture Enhanced Training Support for SMEs | $540.00 | $378.00 | $162.00 | $43.20 | $205.20 |
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SkillsFuture Mid-Career Enhanced Subsidy | $540.00 | $378.00 | $162.00 | $43.20 | $205.20 |
Singapore Citizens & Permanent Residents | SkillsFuture Funding (Baseline) | $540.00 | $270.00 | $270.00 | $43.20 | $313.20 |
Details
Details | Synchronous e-learning | In-Classroom Training |
|---|---|---|
TGS Code | TGS-2020506022 | TGS-2020503377 |
Course Support Period | 10 Oct 2020 to 20 Sep 2024 | 23 Jan 2020 to 22 Jan 2024 |
