Course Content
Manage vendor relationships by ensuring performance as per contracts, operations within standards established by the organisation such as adherence to safety, security, compliance standards. Develop and sustain vendor relationships and manage vendor performance.
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Sustain smooth interactions and relationships with vendors
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Determine and set clear parameters and expectations of vendors' roles and responsibilities
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Negotiate with vendors to align interests and/or goals and arrive at mutually-beneficial arrangements
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Analyse vendor service delivery and performance levels in line with key performance indicators, and provide performance feedback
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Resolve complaints and quality or service issues with vendors
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Evaluate the impact of contractual issues and problems on the organisation, and determine if a major contractual breach has occurred
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Manage vendors' performance against standards and benchmarks
Methodology
Lessons are conducted in a structured yet pragmatic manner as lectures are blended with group discussions, role-plays and individual assessments. The group discussions give participants the opportunities to share their experience while role-playing helps the practice and application of concepts and approaches learned through the course.
Learning Outcome
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Evaluate the vendor relationship and how to interact with the vendors
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Determine vendor selection criteria
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Apply negotiation strategies with vendors to meet the organisation objectives
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Outline the impacts of non-contractual fulfilment by vendors
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Take steps to resolve complaints on vendors’ performance
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Analyse the performance of vendors against the set key performance indicators
Suitable for
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Event, Project, Event Operations Manager/Assistant Manager, Supervisor, Team Lead in organising events
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Industry practitioners who have the relevant work experience from other related industry or sectors wanting to enhance their skills and knowledge pertaining to the BTMICE industry
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Career switchers with managerial or leadership experience, or individuals in other related industry or sectors wanting to expand their job portfolio or are seeking national certification/qualification
Course Fee
Category | Funding Source | Course Fees | SkillsFuture Funding | Total Nett Fee | GST (8%) | Total Fee Payable to SCCIOB |
|---|---|---|---|---|---|---|
SME-sponsored Local Employees (i.e Singapore Citizen & Permanent Residents) | SkillsFuture Enhanced Training Support for SMEs | $480.00 | $336.00 | $144.00 | $38.40 | $182.40 |
Employer-sponsored and Self-sponsored Singapore Citizens aged 40 years and above | SkillsFuture Mid-Career Enhanced Subsidy | $480.00 | $336.00 | $144.00 | $38.40 | $182.40 |
Singapore Citizens & Permanent Residents | SkillsFuture Funding (Baseline) | $480.00 | $240.00 | $240.00 | $38.40 | $278.40 |
Details
Details | In-Classroom Training | Synchronous e-learning |
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TGS Code | TGS-2020513085 | TGS-2019503288 |
Course Support Period | 01 Nov 2020 to 20 Sep 2024 | 27 May 2019 to 26 May 2025 |
