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WSQ Diploma in Retail Operations (RO)

Develop business opportunities, manage operational and service excellence plans besides order fulfilment and consistent customer experience across all stores as an Area Manager/District Manager.

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Course Content

The WSQ Diploma in Retail (Retail Operations) will equip the learners with the competencies of Retail Area Manager/District Manager. Learners will deepen their analytical skill not only in problem identification, service information and results to improve the organisation’s processes but also service challenges that allude to setting sales target management for the chain of outlets under their purview.

  • Setting of operational goals and generate ideas to maintain and future proof business performance

  • Develop effective customer loyalty programmes to attract potential and retain customers

  • Identify problems and analyse service information that affect sales and customer relationship

  • Evaluate existing business procedures and recommend improvements in alignment with organisational goals and procedures.


  • Minimum O or N level and /or with at least 2 years of relevance experience

    • Preferably between 21 and 69 years old,

    • For applicants above 69 years old, he/she has to be

      • Employed in the related industries together with a company recommendation letter.

      • Physically fit enough to manage the job requirements of the Retail or relevant industries

  • All course modules must be completed in sequence

  • Course materials for e-learning based classes will be digital only

Course Price

Course Fee (Before GST)
Course Fee (After GST)
Total Course Fees

Module Cost


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During the development of the profession, we will help you find an internship to consolidate the acquired skills and gain practical experience.

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