WSQ Diploma in Service Leadership
Acquire the skills and competencies to operationalise and implement service excellence in your organisation.
Course Content
-
Learn how to innovate product or service offerings and ensure that it is in line with the customer's needs and expectations.
-
Promote service innovation culture within the organization and lead your team in generating service innovation ideas.
-
Acquire the fundamental skills on how to develop manpower resource plan and evaluate performance of team in line with the service operations plan.
-
Develop a service recovery framework and implement improvement plans to close service gaps. promoting a customer-centric environment and analyze the team’s performance to identify areas of improvement.
-
Develop a service operations plan which is in line with the customer-focused strategy, communicate the service operations plan to the team, evaluate the service operations performance, and implement corrective action for improvement.
-
Assess and evaluate the effectiveness of service partnerships and implement continual improvements to strengthen relationships with service partners.
Requirements
Course Price
Course Fee (Before GST) | - |
Course Fee (After GST) | - |
SSG* | - |
MCES* | - |
Total Course Fees | - |
Module Cost
Lead with Service Vision | $ 600.00
(16 hours) |
Develop Service Operations | $ 600.00
(16 hours) |
Optimise Workface for Service Excellence | $ 380.00
(16 hours) |
Manage Partnerships for Service Excellence | $ 600.00
(16 hours) |
Foster Service Innovation | $ 460.00
(16 hours) |
Develop New Products/Services | $ 420.00
(16 hours) |
Analyse Service Quality and Customer Satisfication to Develop Service Recovery Framework | $ 850.00
(24 hours) |
Cultivate Workplace Reationships | $ 550.00
(16 hours) |
Manage Self
| $ 550.00
(16 hours) |